Terms and Conditions

The following terms & conditions apply to all orders & transactions conducted on the Smyth Patterson website. Please take a few minutes to read through each section.

Delivery/Shipping

Delivery will be made through either Parcelforce, Independent Courier or by our own delivery vehicles.
Average delivery time is between 3-4 days, however this will depend on availability of item and time of year (in particular national holiday periods).
Postage & packing (including insurance) rates are as follows;

Northern Ireland
 Free delivery for orders over £50 (Excluding large electrical appliances, beds & furniture.See below)
 Orders under £50 will be charged at £3.99 per order
 Large Electrical appliances £10 with-in postcodes BT1 to BT41 and BT58 to BT67 
  (Deliveries to areas outside the above postcodes can be arranged, please call us for further imformation)
 Small furniture items - £15 for all Northern Ireland.
 Some large items will not be available to purchase online, please call us to discuss delivery arrangements.

Southern Ireland
 All orders - £5.99 (Euro rates will vary with exchange rates.)
 Some items will not be available for delivery, enter your details on the checkout page to find out if delivery of your selected items is possible.

UK Mainland
 Free delivery for orders over £50 (Excluding large electrical appliances, beds & furniture.See below)
 Orders under £50 will be charged at £3.99 per order
 Some larger items are not available to purchase online, please enter yor details on the checkout page to find out if delivery of your selected item is possible.
 
Delivery charges will always be displayed on the checkout page before you place your order.


Click & Collect

We want to make your shopping experience as easy and convenient as possible, so we’re pleased to offer a Click and Collect service, enabling you to reserve your items before collecting them from our store in Lisburn.

Select your item and click on the "Click and Collect" link to complete your details. One of our friendly sales team will then be in contact with you as soon as possible when you order is really to collect. This will usually be the same day.

Data Protection

Any personal information obtained from you will be treated as confidential and will not be shared with any other third parties for marketing purposes. Smyth Patterson comply fully with all applicable Data Protection and Consumer Legislation. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Payment

We accept all major credit cards through our secure online sagepay method of payment. All prices displayed on our website are in Sterling. If purchased with a currency other than Sterling, your credit card company will apply their current exchange rate. Depending on your arrangement with them they may apply additional credit card fees & commissions.

Orders

When you place an order we will email you acknowledging receipt of your order. Your contract to purchase will not be complete until we send you an email to indicate the item has been despatched. We reserve the right, at any time in the order process, to decline any order, portion of it or quantity of product ordered.

Cancellations, Returns & Exchanges

You may cancel your order in writing within fourteen days of receipt of goods for a full refund of the purchase value, provided the goods are returned to us unused, in good condition and in the original packaging. Shipping charges and any custom duties are non-refundable. Return shipping charges are the responsibility of the purchaser. Smyth Patterson reserve the right to charge for resending goods if a package is returned to us due to failure of delivery. Your right to return products does not apply to goods made to your specification, that have been clearly personalised or by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

Should your package be damaged in transit Smyth Patterson will replace or refund your purchase. Claims must be made within seven days of receipt of damaged goods. We may request a photograph or return of goods to substantiate the claim. Items cannot be returned to us without our prior consent. If your purchase does not arrive within 21 days please contact us for further information. If the package is deemed to be lost, we will resend at no extra charge or refund the full purchase price.

General

Whilst every effort is taken to provide accurate and up-to-date information on this website, it is intended for guidance only. Products, prices and availability are subject to change without notice. Offer price is when a product is a sale or clearance item and has been previously sold on-line or in-store at the higher price. Any pricing queries should be emailed to websales@smythpatterson.co.uk. Colours and measurements should be taken for guidance only. By using this website you are agreeing to our terms and conditions described here. All purchases from Smyth Patterson are subject to Northern Ireland law and we reserve the right to modify these terms at any time without prior notice. Where a product is shown as part of a group, the item described is the item offered for sale.

Smyth Patterson - 028 9266 2707
18 Market Square North
Lisburn
Co. Antrim
BT28 1AF
Northern Ireland
Tel: 028 9266 2707
Fax: 028 9260 1367
Mon: 9am - 5:30pm
Tue: 9am - 5:30pm
Wed: 9am - 5:30pm
Thu: 9am - 5:30pm
Fri: 9am - 5:30pm
Sat: 9am - 5:30pm
Sun: Closed

Company Registration: NI 1910
Place of Registration: Northern Ireland
VAT No. GB 251872847

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